Resolved -
This incident is now resolved. If you have any questions or experience any further issues, please reach out to our support team at support@crusoecloud.com.
Mar 4, 15:33 UTC
Monitoring -
We have implemented preventive measures to mitigate recurrence of this issue and are actively monitoring for any further transient disconnects.
Mar 4, 00:53 UTC
Update -
We resolved a network issue that caused temporary inaccessibility and availability problems for some VMs. We are currently identifying impacted servers and are proactively contacting affected customers to migrate them to remediated servers.
Mar 3, 23:31 UTC
Update -
We have identified a network trigger for a kernel bug with the assistance of our storage vendor which causes certain disk connection failures and cause a VM to go into an unresponsive state. We are actively investigating the conditions that trigger the issue, as well as potential remediation steps.
Mar 3, 21:15 UTC
Update -
We have identified a potential trigger for a kernel bug with the assistance of our storage vendor which causes certain disk connection failures, causing the VMs to go into an unresponsive state. We are actively investigating the conditions that trigger the issue, as well as potential remediation steps.
Mar 3, 18:41 UTC
Update -
We have identified a potential trigger for a kernel bug with the assistance of our storage vendor and are actively investigating the conditions that trigger the issue, as well as potential remediation steps.
Mar 3, 18:36 UTC
Identified -
We've identified a transient disconnection of network disks impacting compute and GPU instances in the US-East region leading to some VMs becoming unresponsive (including SSH). Our team is working to actively mitigate this issue. You may notice some interruptions to compute instances during this time.
Mar 2, 17:15 UTC
Update -
We are continuing to investigate this issue.
Mar 1, 12:27 UTC
Investigating -
We are currently investigating an issue in the us-east region, causing a few instances to be unreachable
Mar 1, 12:26 UTC