Shared disk performance issues in eu-iceland region

Incident Report for Crusoe Cloud

Resolved

This incident is now resolved
Posted Apr 17, 2025 - 15:33 UTC

Monitoring

A fix has been implemented and we are monitoring the systems.
Posted Apr 17, 2025 - 02:53 UTC

Update

This is an update regarding the ongoing issue affecting the availability of our shared disk services. Our teams are continuing to actively investigate the root cause of this incident and are working diligently to restore full service as quickly and safely as possible.

During this investigation, you may experience intermittent unavailability of the shared disks. We understand the impact this may have on your operations and sincerely apologize for any inconvenience this may cause.
Posted Apr 16, 2025 - 19:00 UTC

Investigating

We are currently investigating reports of performance degradation affecting shared disk volumes in our eu-iceland region. Some customers may be experiencing increased latency and slower read/write speeds on their shared storage.

Our engineering team is actively working to identify the root cause of this issue.
Posted Apr 16, 2025 - 15:52 UTC
This incident affected: Storage (Shared Disks).